Refund policy

Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at contacto@delacabrashop.com. Returns must be sent to the following address: 

DELACABRA Shop

Calle Fuencarral 112, Kiosko

28010 Madrid, ESPAÑA

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any questions about returns, you can contact us at contacto@delacabrashop.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As above, the item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at contacto@delacabrashop.com.

Returns Policy

Thank you for shopping at delacabra!

We offer a refund and/or exchange within the first 15 days of your purchase. If 15 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds

  • Your item must be unused and in the same condition as received.

  • The item must be in the original packaging.

  • To complete your return, we require a receipt or proof of purchase.

Exchanges

  • We only replace items if they are defective or damaged.

  • If you need to exchange it for another item, send us an email at delacabra.fuencarral@gmail.com and, after confirmation, send your item to Calle de Fuencarral, 112, Quiosco, 28010 Madrid to make the product exchange. Once your return is received and inspected, we will send you an email to notify you of the item change. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

  • If you haven't received a refund yet, first check your bank account again.

  • Then contact your credit card company. It may take some time before your refund is officially posted.

  • If you've done all of this and you still have not received your refund, please contact us at our email: delacabra.fuencarral@gmail.com.

Shipping

  • The item must be sent to the following address: Calle de Fuencarral, 112, Quiosco, 28010 Madrid.

  • The customer will assume the shipping costs for returning their item.

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.